Questions and answers
Just ask
These are the questions we hear most often. Is yours not here? Feel free to ask.
General
About 3D-eVo
Where are you based?
In Lith, at Lange Weide 9. We do a lot of our work remotely.
When can I reach you?
Monday to Friday, from 10:00 to 17:00. We normally reply within one working day.
Who works at 3D-eVo?
A small team led by Anna Borkowska. You can read more on About us.
Which languages do you speak?
Our IT experts speak English and Polish. About T-shirts you can also talk to Anna Borkowska in Dutch.
Shop
Ordering and paying
How can I pay?
Through Mollie, with iDEAL or one of the other payment methods you see at checkout.
Do the prices include VAT?
Yes, all prices in the shop include 21% VAT. You get an invoice that shows the VAT.
When do I get my Kantoor licence?
Within one working day, by e-mail.
How does a service per hour work?
You choose the number of hours in the shop. After that we contact you to arrange a time.
Can I withdraw from an order?
Read how that works on the withdrawal and returns page.
What are those example products?
They show what a shop made by us can look like. They are not for sale.
Kantoor
About our bookkeeping software
Where can I find everything about Kantoor?
On kantoor-zzp.nl and summed up briefly on our Kantoor page.
Does Kantoor work with the Polish KSeF?
No. Kantoor is made for Dutch bookkeeping. It does not support KSeF, the national e-invoicing system in Poland.
From when can I buy Kantoor?
From 19 October 2026, at 09:00.
Privacy
Your data
Do you use cookies?
Only what is needed, unless you allow more yourself. The cookie statement lists exactly which.
What do you do with my message from the contact form?
We only use it to reply to you and keep it for one year at most.
How do I request or delete my data?
Through the form at the bottom of the privacy statement.
Press play
Another question?
Go ahead and ask. We are happy to hear from you.